Ashgate House aims to provide service users with a secure, relaxed and homely environment in which their care, safety, wellbeing and comfort are of prime importance.
Staff will strive to respectfully preserve and maintain the dignity, individuality and privacy of all service users within a safe, warm, caring and homely environment and in so doing, will be sensitive to service users ever changing abilities and expectations. Staff will be aware of and provide for individuals’ mental and physical wellbeing, cultural, psychological, spiritual, emotional and social needs whilst fostering relationships which provide people with the confidence to discuss concerns or make complaints in the knowledge that their views will be taken seriously and acted upon. People will be encouraged to participate in the development and review of their individual Risk Assessments and Care Plans, attend meetings about them and as far as is reasonably practicable, be involved in changes to the service provision, policy and practice.
Service users will be provided with programmes of activity and social interaction which is designed to encourage and promote mental stimulation, self esteem and fulfilment recognising the core values of care which are fundamental to the philosophy of our Home:-